Frequently Asked Questions

Orlo is a secure AI-powered document assistant built by Mearovate. It allows you to upload documents such as contracts, insurance policies, and certificates, and uses AI to extract key information like dates, amounts, and terms. Orlo then organises this information and can send you reminders before important deadlines.

Getting started with Orlo is simple. Create a free account at getorlo.app, then upload your first document. Our AI will automatically scan and extract the key information. You can then review the extracted data, organise your documents, and set up reminders for important dates.

Orlo supports a range of common document formats including PDF, PNG, JPG, and JPEG. PDF is the recommended format for best extraction results, particularly for text-heavy documents such as contracts and policies.

Yes. Orlo offers a generous free tier that includes 5 uploads per month, basic document scanning, and full dashboard access. This is a great way to try the service before committing to a paid plan. Paid plans offer higher document limits, additional features such as AI-powered extraction and smart reminders, and priority processing.

No. Orlo is a web-based application that runs entirely in your browser. There is nothing to download or install. Simply visit getorlo.app, sign in, and start uploading your documents. A mobile app is also on the way.

Orlo uses advanced AI models to analyse the content of your uploaded documents. When you upload a document, it is securely sent to our AI processing pipeline, which reads the text and identifies key information such as dates, monetary amounts, names, reference numbers, and important terms. The extracted data is then presented to you in a structured, easy-to-read format.

Yes. After the AI extracts information from your document, you can review and edit any of the extracted fields. We always recommend reviewing the extracted data to ensure accuracy, particularly for critical details like dates and amounts.

Orlo works best with structured documents that contain clear text, such as insurance policies, contracts, tenancy agreements, vehicle documents, warranties, and certificates. Documents with clean, readable text (especially PDFs with selectable text) will produce the most accurate extraction results.

Our AI extraction is highly capable but not infallible. Accuracy depends on factors such as document quality, formatting, and complexity. For clear, well-structured documents, extraction accuracy is typically very high. However, we always recommend reviewing extracted data before relying on it. AI extraction is provided on a best-effort basis.

In rare cases, the AI may be unable to extract information from a document, for example if the document is heavily damaged, handwritten, or in an unsupported language. If extraction fails, you will be notified and can try re-uploading a clearer version of the document. You can also manually enter key information if needed.

Orlo can automatically identify important dates in your documents, such as renewal dates, expiry dates, and payment deadlines. You can enable reminders for these dates, and Orlo will send you a notification before the date arrives so you have time to take action.

Yes. You can customise when you receive reminders by choosing how far in advance you would like to be notified. For example, you might want to be reminded 30 days, 14 days, or 7 days before a renewal date. You can also add custom reminders for any date you choose.

Reminders are currently delivered via email to the address associated with your Orlo account. We plan to introduce additional notification channels in the future, including in-app notifications and push notifications on mobile.

Yes. You have full control over your reminders. You can enable or disable reminders on a per-document basis, or adjust the timing of individual reminders from your dashboard. Disabling a reminder will not affect any other reminders you have set.

Yes. Security is a core priority for Orlo. Your documents are stored in private storage buckets with no public access. Our database uses row-level security to ensure you can only access your own data. All data is encrypted in transit using TLS/SSL and at rest using 256-bit encryption. For full details, please see our Privacy Policy.

Only you can see your documents. Your uploaded files and extracted data are private to your account and protected by row-level security policies. No other users, and no unauthorised personnel, can access your documents.

Yes. You can delete any document from Orlo at any time. When you delete a document, the file and all associated extracted data are permanently removed from our active systems. If you delete your entire account, all of your data is removed.

We do not sell or share your personal data with third parties for marketing purposes. Your documents are sent to OpenAI for AI-powered extraction processing, and payments are processed by Stripe. All third-party services we use are bound by their own privacy policies and data protection obligations. For full details, see our Privacy Policy.

Yes. Orlo is designed with data protection in mind and operates in compliance with the UK General Data Protection Regulation (UK GDPR). You have the right to access, correct, or delete your personal data at any time. For more information, please refer to our Privacy Policy.

When you sign up for the Basic or Pro plan, you receive a 14-day free trial with full access to all features of that plan. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed. If you do not cancel, your subscription will automatically begin and you will be charged at the standard rate.

Yes. You can cancel your subscription at any time from your account settings. When you cancel, your paid plan will remain active until the end of your current billing period. After that, your account will revert to the free tier and you will not be charged again.

Payments are processed securely through Stripe. We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Depending on your region, additional payment methods may be available through Stripe.

Yes. You can upgrade or downgrade your plan at any time from your account settings. When you upgrade, you gain immediate access to the features of the new plan. When you downgrade, your current plan remains active until the end of the billing period, after which the new plan takes effect.

If you do not cancel before the end of your 14-day trial, your subscription will begin automatically and you will be charged the standard monthly rate for your chosen plan. You will receive an email reminder before your trial expires so there are no surprises.